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For home & everyday
A tech-savvy friend you can actually call.
Broken devices, slow Wi-Fi, confusing gadgets. I'll explain what's wrong in plain English, fix it, and leave you more confident than I found you.
Book a free consultation →Sound familiar?
Four everyday headaches
The Wi-Fi works everywhere except where you need it.
Dead spots, slow video calls, and a router nobody has touched since it was installed.
Your laptop or phone has slowed to a crawl.
Or it won't start, it's full of pop-ups, or you're worried it has a virus.
You've got a new gadget and no idea where to start.
A new computer, a printer that won't connect, a home office that needs sorting.
You've got nobody to ask.
You don't want a call centre or a lecture. You want someone who'll explain what's going on.
What I do about it
Plain-English help, start to finish
Repairs
Hardware faults, software issues, slow performance and virus removal on laptops, desktops and phones.
Home internet
I check your network and set your equipment up properly, so every room gets a reliable signal.
Home office setup
A setup that works the way you work, from the desk to the network.
Someone to call
Software installs, account problems, printer nightmares, new devices, or just "why is this thing doing that?"
How it works
Simple, and in plain English
Tell me what's happening
Describe the problem however you like. No jargon needed.
I work out what's wrong
I explain it in plain English and tell you your options.
I fix it
I do the work and keep you in the loop.
You know more than before
I show you what I did, so you feel more confident next time.
Why work with me
A tech-savvy friend you can call
No jargon, no lectures
I'll never make you feel silly for not knowing.
No unnecessary upselling
If it isn't worth fixing, or you don't need the upgrade, I'll say so.
I leave you more confident
Fixing the problem matters most. Making sure you understand it comes a close second.
One person, every time
You deal with me, not a call centre.
Questions
Straight answers
Do I need to know anything technical?
No. Describe the problem however you can, and I'll take it from there.
What if it isn't worth fixing?
I'll tell you plainly, and suggest what I'd do instead, even if that means you don't need me.
How much will it cost?
The first conversation is free. After that it depends on the problem, so I don't publish a price list, and you'll know what it involves before I start.
Can you help with things that aren't on your list?
Often, yes. Tell me what's going on and I'll tell you honestly whether I can help.
Where are you based?
I'm based in the Hills District, NSW. Tell me where you are and what you need, and I'll tell you how I can help.
Tech not working the way it should?
Tell me what's happening. No jargon, no unnecessary upselling, and no question is too small.